Communication Care Award Winner for July!

This month, we are thrilled to announce that Felisitas has received our Communication Care Award for her outstanding dedication and skill in connecting with our customers and their families.

Felisitas is a remarkable member of our care team, based in the vibrant communities of our Canterbury and Thanet branch. Known for her warm personality and empathetic approach, she consistently goes above and beyond to ensure that every client feels heard and valued.

Felisitas's ability to build strong relationships with those she cares for has made a significant impact on the lives of many.

Felisitas has demonstrated exceptional communication skills that set her apart. Here are just a few reasons why she was selected for this honour:

1. Active Listening: Felisitas takes the time to truly listen to her clients, ensuring that their needs and concerns are addressed with compassion and understanding.
2. Personalised Care: She tailors her communication style to each individual, making her clients feel comfortable and valued in every interaction.
3. Encouraging Environment: Felisitas fosters a positive and encouraging atmosphere, empowering her clients to express themselves freely and participate in their care journey.
4. Collaborative Spirit: She effectively communicates with fellow team members and family members, ensuring a cohesive approach to care that benefits everyone involved.

On a typical day, Felisitas engages with customers in various ways. Whether it’s sharing stories, discussing their interests, or simply enjoying a cup of tea together, her genuine enthusiasm for building connections shines through.

Thank you, Felisitas, for your hard work, dedication, and incredible spirit! You truly embody the values of Bluebird Care, and we are proud to have you as part of our team. Here’s to many more months of outstanding care and communication!