Watch our for scams

Scammers may impersonate officials from companies or official bodies like your bank or building society, HMRC, the police or even fraud investigation companies, through various channels including telephone, text, email, or letter. Bank scams are designed to cause panic, such as claiming fraudulent activity on your cards or account, using information already gathered to appear trustworthy and believable.

Banks, building societies, genuine fraud investigation agencies or the police will never ask you to disclose your PIN. 

What to do:

• Do not provide your bank details to cold callers.
• Never disclose your PIN to anybody, especially callers who claim to be from your bank.
• If you do receive a call from a person claiming to be from your bank, say you will ring them back. If possible, ring the bank using a different phone or wait at least ten minutes to make sure the line is clear (do not give your PIN details).
• Visit your bank or building society’s website for information regarding fraud and speak to a member of their fraud team for more help and advice.

Energy scams involve criminals impersonating energy companies, government officials, local authorities, or regulators to obtain personal information or bank details.  They use tactics like offering grants or promising cheap energy to deceive victims, often targeting vulnerable individuals, especially those facing financial difficulties.

Energy scams come in various forms, such as Ofgem energy scams, energy rebate scams, and energy efficiency/home improvement scams. Scammers may contact you through text, email, door-to-door visits, mail, social media, or phone calls.

What to do:

• Never accept a deal that sounds too good to be true.
• Say no to anyone pressuring you to transfer money quickly or pay in an unusual way.
• Contact Citizens Advice for support.
• Forward suspicious emails to  report@phishing.gov.uk and texts to 7726.

Fraudsters can steal personal information and use it to commit acts of fraud. This is known as identity theft. Criminals can steal personal information such as your name, date of birth, bank card details or email address and use it for fraudulent activity, such as making purchases in your name, accessing your bank account, or taking out loans in your name.

What to do:

• Monitor bank accounts closely and contact your bank immediately if you see any unfamiliar activity or missing money.
• Cancel any lost or stolen bank cards, and report lost or stolen personal information such as passports or driving licences, straight away.
• Keep important information safe, such as PINs and passwords. Never write these down or tell them to anyone.
• Use strong passwords that aren’t easily guessable, such as using numbers and special characters and avoiding family or pet names.
• Be vigilant in public – shield your PIN when withdrawing money.
• Install security software on your phone and computer.

Online shopping creates opportunities for fraudsters to collect payment information or sell stolen goods. They set up deceptive websites posing as legitimate storefronts – these sites often appear authentic and are advertised online through social media.

What to do:

• Look for red flags on websites such as surprisingly low prices and spelling errors.
• If you’re purchasing from a company, you don’t know or trust, research first and ask friends or family for advice. If you purchase from an unknown website, use a credit card if you have one as most major providers have insurance against online fraud.
• Turn on two-factor authentication.  This service makes it harder for fraudsters to access your online accounts, even if they know your password.

There are multiple ways scammers can persuade people to hand over their pensions. Most of these schemes are too good to be true, from promising high investment returns to loans or cashback opportunities.

What to do:

• Before you take up an investment opportunity, get a second opinion. Scammers rely on pressure selling, so seek advice before making financial decisions.
• Check adverts carefully. Do not buy from newspapers or online adverts unless you’re sure they’re genuine. Information can be easily faked.
• If you’re not 100% sure about the offer listen to your doubts. If the offer sounds too good to be true, it probably is.

In romance fraud or relationship scams, scammers create fake profiles on social media or dating websites, pretending to be someone they're not to seduce money from their victims. They prey on people who are lonely and use emotional manipulation.

Recently, there has been the ‘grandparent scam’  where criminals reach out to individuals and pretend to be their grandchild. They will create a fake stressful situation, such as being stranded, or behind on bills, and ask for financial assistance.

What to do:

• Avoid giving personal information, such as address, date of birth or bank details, to someone online,
• Report and block suspicious behaviour, such as asking to keep the relationship a secret.
• Do not send money to someone you’ve never met in person, no matter what reason they give.
• If you arrange to meet someone, meet them in a public place and always let a trusted friend or family member know where you are.
• If you aren’t sure if someone is a genuine family member, such as in the grandparent scam, ask them questions only your family would know.

Tech support scams are where fraudsters employ scare tactics to trick victims into unnecessary technical support services. They may try to charge you for non-existent issues or steal your personal information. 

They will impersonate representatives of tech companies and prompt you to install applications for remote access or create fake pop-up messages claiming malware infection to deceive you into calling a provided phone number.

What to do:

• If a pop-up or error message appears on your computer with a phone number, do not call the number.
• Microsoft, Apple, and other reputable tech companies will never send unsolicited emails or phone calls to request personal or financial information.
• Install security software on your computer and phone.

If you or your loved one has been scammed, it’s important to report it right away.

If you’ve had money stolen, contact your bank straight away by calling the number on the back of your bank card or the centralised 159 number.

To report a scam, contact Action Fraud  – the UK’s national reporting centre for fraud and cybercrime.