Meet the team

My career in Health & Social Care began in 2014, as a Support Worker, working across residential care settings supporting people with learning disabilities, autism, and the senior care. In 2019 I started my journey with Bluebird Care as a Trainee Care Coordinator. I felt welcomed and was supported in various tasks in order to complete my job role and get to know the business. Over the years I experienced customer appreciation, employees progressing and the business growing. I have continually learned various aspects of the business and have enjoyed supporting our customers and care team in the community. Whilst at Bluebird Care, I have completed my NVQ Level 3 in Business Administration and have now recently had the opportunity to become the Office Coordinator which I happily embraced, and I am looking forward to my future with Bluebird Care.

I started with Bluebird Care in July 2023. I very quickly slotted straight in with the Office Support Team and found it really interesting learning about the different aspects of the business. I initially joined as HR & Recruitment Manager, however since January 2024 I am now Operations Manager based in our Ely office.

This is my first role in the health and social care sector, working in care has always been something I have been interested in. I have had personal experiences with care through family and it is a sector that I have been keen to influence and learn more about.

I have now joined the family business to help support my auntie & uncle (Carolyn & Keith Dailey) to build and develop our businesses so we can support more people in their own homes.

Outside of work I am a massive family girl, being the oldest sister and cousin in our family, I love spending time with my brothers and cousins. We love holidays and days out to our favourite places (Alton Towers, Blackpool). An interesting fact about me is that I recently moved from the North, and I am starting a new life with my family and Bluebird Care.

I re-joined Bluebird Care Bedford in November 2021. I had previously worked for the business from 2015 – 2018 as PR & Marketing Executive.

I re-joined the business as Marketing and Recruitment Coordinator. A slightly different role to my previous role within the business, where I continued to manage the businesses marketing activities and I am now managing the business’ recruitment activities as well.

Since September 2022 I am now the Operations Manager for Bedford as well the Marketing Manager for Bedford, Cambridge & Cambridge South, Newmarket, Fenland, King's Lynn and West Norfolk and Huntingdon. 

I have over 9 years’ experience in marketing, some of my previous roles included Group Marketing Executive for a national supported living care group and Head of Operations for an international digital marketing agency.

I am passionate about providing high quality care and support and promote our company’s values through our marketing activities in our local communities.

Outside of work I enjoy reading, socialising with friends & family, DIY and spending time with my partner and our daughter.

Cathleen is one our Supervisors who help support both our Care Assistant Teams and our Office Support Team. 

Full Bio to follow

I started my care journey within health and social care 5 years ago after completing my NVQ level 3 in Health and Social Care at a local college. I became a care assistant before being promoted to team leader in a residential setting working with customers with Dementia. I felt that I had reached a point whereby I really wanted to progress my knowledge and become further advanced into many areas of the management within the industry.

I began my new career  journey with Bluebird Care earlier this year as a Training Customer Care Manager and was made to feel very welcome and supported. 

My passion is ensuring our customers have a positive experience when receiving care at home and maintaining a high standard of support. 

I am really looking forward to furthering my career with a company that is clearly very supportive and engaged with allowing their teams to progress.

I started working for Bluebird Care in 2021 as a Care Assistant and I held this role for a year before becoming a Care Mentor in 2022. In February 2023, I was approached by Carolyn and Heather to ask if I would be interested in being promoted to Training Customer Care Manager and of course I accepted!

My role involves carrying out care assessments, writing care plans, carrying out risk assessments, completing six-month reviews and making amendments to our customer’s care plans when required.

During my time with Bluebird Care, I have completed my Level 2 in Health & Social Care and I will be starting my Level 3 later in 2023.

My career before Bluebird Care was very different as I worked in sales and market research. I was made redundant due to COVID-19 so I decided to become a care assistant, which was the most challenging, yet rewarding thing I have ever done!