Meet the team

Welcome to Bluebird Care North Tyneside's Meet the Team page.

Get to know a little more about the team working hard behind the scenes insuring we deliver the best quality and most reliable home care in the region. Home care is our passion and at Bluebird we are always striving to deliver a best-in-class service to all of our lovely customers. Together with our fantastic team of carers, our head office team are constantly working together to maintain our exceptionally high standards of home care.

Diane Sutherland

Accounts Administrator

"I have worked at Bluebird Care as the Accounts Administrator since July 2018 whilst working towards my Association of Accounting Technicians qualification.  My role involves the invoicing, paying suppliers, calculating wages, ordering PPE and office stationary and other office duties."

"Prior to joining the Bluebird Care Team I spent time working in Customer Service and I feel that this has also stood me in good stead for my role here, where providing the best service to our clients is of the utmost importance to us all.  I take great enjoyment and job satisfaction in my role knowing that we are providing an excellent service to our clients enabling them to stay in their own homes and providing peace of mind to their families."

Kate McLellan

Marketing Manager

"I am pleased to be a part of the Bluebird Care North Tyneside and North Northumberland team. Having initially joined remotely in 2021 while located in the Middle East, I transitioned to a full-time role upon my return to the UK at the end of 2023.

The home care industry offers a deeply fulfilling work experience. I am committed to leveraging my expertise in strategic marketing initiatives to drive business growth and expand Bluebird Care's reach within the community. My background in social media and public relations provides a valuable foundation for achieving these goals.

I am honored to contribute to the continued success of the Bluebird brand, and I am dedicated to upholding its esteemed reputation across both local and national markets."

Rachael Henderson

Care Supervisor

"I have 10 years experience in care and began my journey with Bluebird Care in February 2020 as a Support Supervisor. I completed my NVQ level 3 in health and social care whilst I was on maternity and I am now looking forward to progressing with my training in practice."

"I have been out in the local community delivering high-quality care to our customers whilst also conducting reviews to ensure our customers are happy with their care and care plans are up to date. I am very passionate about delivering a good standard of care and going above and beyond for my team and my customers." 

"As part of my role, I complete spot checks, medication observations and supervisions with Care Assistants. I thoroughly enjoy my role with Bluebird Care and can't wait to see what the future holds."

Sharon Hunter

Care Supervisor

"I started working in care 7 years ago. During this time I have held various positions from a carer to field care supervisor. I joined Bluebird in January 2022 I was promoted in in February 2022 to a Support Supervisor. I was then promoted to the Care Supervisor in july 2023. My role involves supporting the staff to deliver the best level of care we can. Carrying out spot checks and medication observations on the staff."

"I am also undertaking a 'Train the Trainer' course and will become part of the training team. This is something I’m very interested in and beleive I can apply my past experience in care and training to help deliver a best-in-class level of service to custmers and staff."

Sarah Doyle

Support Supervisor

"I have worked in care for 25 year and joined Bluebird Care in January 2022 as a Carer. Shortly after I was promoted to a Support Supervisor which enables me to use my experience and knowledge to support the company, customers and care staff. Part of my role is to go out into the community to deliver the best care I can to our customers as well as supporting our care staff to do that same. Being out and delivering care means that I can then reevaluate care plans, make them more in-depth and person centred."

Sue Burton-Ross

Office Administrator

"I left college with a Business Studies qualification and secretarial diploma and started working as a secretary.  I’ve worked in various industries, Construction, Real Estate, Engineering  and Retail.  I took a short work break after having my son and after trying to lose baby weight, joined a fitness class.  I loved it and trained as a fitness instructor and ran my own business for several years whilst the children were young.  It led me to leisure management in two of the leading providers of leisure in the region.

After many changes, I took a temporary secretarial job for a leading law firm – two weeks work turned into 13 years and a management role which sadly ended when I was made redundant in 2015.  I was quickly offered a management role in the care sector for Autism Care but sadly redundant again after 4 years service right at the start of the pandemic.  I worked at the 111 service during the pandemic.

My boys are grown up, one is an Officer in the Merchant Navy sailing the world on cruise ships and the other a Police Officer here in the Northumbria force.  I have a beautiful 7 year old granddaughter."

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