Our Head of Quality and Compliance Neil Murray recently discussed his best practices for preparing for a CQC inspection with Expert Care Manager Magazine.
- Familiarise yourself with the CQC’s key lines of enquiry (KLOEs) and understand what makes your service safe, caring, responsive, effective and well-led.
- All the evidence should be accessible to an inspector, including policies, procedures, feedback, complaints, notifications, care records, training records and staff records.
- CQC inspectors will ask you to complete the provider information return (PIR), where you can demonstrate your current values and practice and share forward-planning to develop and improve your service.
- It is important to include case studies as part of your evidence so that you can show practice rather than just theory.
- It can be daunting for care providers to think that a Care Quality Commission (CQC) inspector could be on their doorstep at very short notice – usually in as little as 48 hours.
The best way to prepare for any inspection is to start today. Do not wait for that phone call to start getting ready for a CQC visit.
This way, as regular auditing and best practice becomes a part of your daily routine and practice, you will find that your anxiety levels fall when you are due for an inspection.
You can read Neil's full article here