Testimonials & case studies

Bluebird Care is a company you can trust and rely on and I highly recommend them.
The management team, supervisors, carers and all the staff are a pleasure to deal with and always treat my dad and I with the utmost respect.
On two occasions in June and covering several days, I needed some evening "sits" and night "waking sits" for my dad at very short notice. Bluebird Care, once again, provided carers to cover these sits and I felt relaxed leaving my dad in their capable hands.
Most importantly, my dad was happy and comfortable with the carers who provided first-rate care. PH

July 2024

We have had this care provider coming up to three months. Although they are still familiarising themselves with Mum and her care needs, they are looking after her extremely well. Customer Service, Supervisors and the organisation is very efficient. LW

April 2024

My Father has been receiving care in the evenings for approx. 18 months now. This gives me a level of reassurance as I live 220 miles away from him and I know someone will see him each evening to check he is safe.
He is happy with the carers who visit and on several occasions, I have been with him 

when a carer has arrived and I have found them all very nice people. LD

March 2024

To date the Bluebird Care team have been very supportive, informative and attended on time with good feedback of visits on every occasion.
They ensure that the support they give is administered in a friendly, consistent and timely manner.
The team are conscientious and welcome feedback. JM

February 2024

My experience is that the staff work hard at building up a rapport with clients, getting to know their interests and experiences. Living some distance from St Helens, the daily updates are full of detail, putting my mind at rest. When required to speak to the office, the staff are knowledgeable and demonstrate a desire to put the client’s best interests at the centre of any resolution. Overall, very impressed with Bluebird Care St Helens. MW

February 2024

We started using Bluebird Care in October 2023 when my grandfather's health started to decline. They have been very accommodating with care call changes. They are more than happy to complete anything that my grandad requires, they are very observant with his needs and will inform us of any problems 

he may have. My grandad also adores all his carers and says they are always happy, smiley and love a good chat. Couldn't be happier with them as a care company. LV

January 2024

This is the first time we have had to have this homecare, I wasn't looking forward to it to be honest, but the girls/lads who have been here have been excellent in the way they have treated my husband and me. Couldn't ask for anything else, I feel like they go above and beyond to make sure he is comfortable.

November 2023

I cannot praise Bluebird Care St Helens highly enough for the handling of a two-week "night sit" care package for my elderly dad. From my initial contact with them for a quotation, through conversation with a company director, a meeting with the lead supervisor to meet my dad, discuss the care package and carry out a risk assessment, and a follow-up conversation with other company personnel, nothing was too much trouble.

All staff were very professional in their approach and answered all my queries without hesitation, knowledgeable and confidently.
The carers who actually carried out the "night sits" for my dad were exceptional. She talked to him as if they had known each other for a long time, yet with the utmost respect and compassion, and always ensured he was comfortable.
She was also very punctual and polite, and her housekeeping was good. She always briefed me concisely as to how each "night" went.
Overall, I would say that the company has an excellent training program in place for all staff because of their approach because they care, and they are all obviously happy in their roles.

October 2023