Questions frequently asked by our customers

Contact Bluebird Care Wakefield and Kirklees and make an appointment for us to visit you for a chat about how Bluebird Care can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!

We will put together a detailed plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants.

We will send you a bill once a fortnight. If you wish to pay by Direct Debit, just let us know.

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. Before every visit the Care Expert will log in to your scheduled visit using our online PASS system. After every visit the Care Expert will write the details of activities undertaken during the visit on the PASS system before they log out.

We agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day. As part of our ongoing and unique relationship with pharmacies, we are also able to assist or administer your medication. Care plans frequently evolve and we check regularly to ensure that the care we are providing is appropriate.

Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the Care Care Expert. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your Bluebird Care Wakefield and Kirklees team.

This depends on how many care visits you have each week. We very rarely have just one Care Expert assigned to a particular customer. This allows for periods of time where your Care Expert may be away on holiday, however we do try to keep the number of your Care Experts to an absolute minimum.

Our experience tells us that people's care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative.

Every member of the Bluebird Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.

Bluebird Care is registered with the local registration body in each country in which we operate. These bodies set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. We are also full members of the United Kingdom Home Care Association (UKHCA). Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million).

Our office is normally open from 9am to 5pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care.