Nicky began her career in the care sector as an apprentice with Hampshire County Council, working in a nursing home while completing her NVQ Levels 2 and 3. Afterward, she became an NVQ assessor, a role she enjoyed but found herself missing the daily interactions with older people who required care. In 2010, Nicky joined Bluebird Care as a Care Coordinator and soon took on the role of Customer Supervisor.

After five years with Bluebird Care, Nicky took maternity leave and decided to become a stay-at-home mum for a while. She welcomed another child during this time, and once both were in school, Nicky felt the pull to return to the work she loved. She rejoined Bluebird Care as a bank carer and quickly realized how much she enjoyed being back. Before long, she became a permanent member of the team.

In November 2023, Nicky was nominated for ‘Home Care Worker of the Year’ for the Southeast at the Great British Care Awards, which she went on to win. Following this achievement, she was asked to take on a temporary role within the office to assist with admin and audits. After a few months, Nicky transitioned into her current role as Recruitment and Marketing Manager, a position she is excited about as she continues to learn and grow in new areas.