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Bristol

female Care Expert in uniform

Bristol, Bath and North East Somerset

Meet our Bristol team

Welcome to the team at Bluebird Care in Bristol, Bath and North East Somerset. We are a group of care professionals dedicated to making a difference to the lives of those we care for - each and every day.

Tim New Headshot

Tim Rowland-Jones - Managing Director / Owner

Tim brings extensive business management experience to his role overseeing Bluebird Care Bristol, Bath and North East Somerset. Before venturing into home care, he led a successful multi-channel retail business. However, his perspective changed when his grandfather’s dementia highlighted the urgent need for high-quality, compassionate care. This personal experience inspired him to open his first Bluebird Care office, where they have provided a high-quality service for over a decade, achieving an ‘Outstanding’ CQC rating for the branch. Tim is dedicated to making a difference and ensures all carers receive advanced training, allowing them to specialise in areas such as dementia, post-op rehabilitation, Parkinson’s, and complex care. He is focused on matching clients with the right carers based on personality and expertise, ensuring a truly personalised service. His own father now benefits from live-in care, fuelling his on-going commitment to provide exceptional services to his local communities. With Bluebird franchise partner, Peter Slough they now operate the largest multi branch franchise business within the Bluebird Care network, providing home care services across Southwest England, Oxfordshire and London.

Mel New

Melony Fairchild - Operations Director

As Operations Director, Melony plays a vital role in leading and shaping the operations of five Bluebird Care territories, including Bristol, Bath and North East Somerset, Kensington & Chelsea, Oxford, Richmond and Twickenham and Westminster and City of London. She is responsible for overseeing all operational functions across the multi franchise network, ensuring the smooth delivery of high-quality care services. With direct oversight of all Registered Managers (RMs), Melony ensures that every branch operates efficiently, consistently meeting both internal benchmarks and regulatory standards. In her capacity as the Nominated Individual for the Care Quality Commission (CQC), Melony is instrumental in upholding the highest standards of care and compliance. She works diligently to ensure that the organisation not only meets but exceeds the stringent requirements set by the CQC, safeguarding the well-being of customers and maintaining trust with families. Melony’s journey into the care sector began in 2004 after an accomplished career in the pharmaceutical industry. Prior to this she completed vital work for the Cardiff Drugs and Alcohol Unit. Her transition into care was a natural progression, fuelled by a passion for helping others.

male customer in greenhouse with live-in care expert

We are here to help you and your family

Contact our friendly team today on: 0117 463 0146

Our team

Care Management Team

Meet our Care Management Team. Our goal is to help you or your loved ones maintain independence, safety, and comfort in the familiar surroundings of your own home.

Meet our Care Management Team. Our goal is to help you or your loved ones maintain independence, safety, and comfort in the familiar surroundings of your own home.

Emma New

Emma Drury - Registered Manager

Emma is the Registered Manager for Bluebird Care Bristol, bringing a wealth of experience and clinical knowledge to her role. A Registered Nurse with a strong foundation in social care, Emma began her career supporting individuals in the community, which gave her a deep, first-hand understanding of the needs and challenges faced by those receiving care. Her passion for helping others led her to qualify in Adult Nursing, where she went on to build experience in acute and critical care settings—further broadening her clinical insight and leadership skills.

Keely New

Keely Wood - Deputy Manager

Keely is the Deputy Manager at Bluebird Care Bristol, bringing a wealth of experience and a compassionate approach to everything she does in her role. Keely is instrumental in overseeing the daily operations of care services, ensuring that our clients receive the highest quality of care tailored to their individual needs. She works closely with the care team to implement care plans, train staff, and monitor the well-being of each customer, ensuring their safety, comfort, and happiness

Becci New

Rebecca Streeter - Business Development and Relationship Manager

Rebecca is the Business Development Manager and Relationship Manager at Bluebird Care Bristol, with nearly 10 years of experience in the social care sector. Having worked her way up from coordinator to Registered Manager. Rebecca held the position of Registered Manager for three years, overseeing the delivery of care services and ensuring compliance with regulations. Her extensive background includes working with complex and clinical clients in the community, where she developed a deep understanding of personalised care and the unique needs of individuals.

Local care,
nationwide

We’re here so your loved ones can stay at home as their care needs change.

20+

years delivering premium care

10k+

Care Experts across the UK

780k

hours of care delivered monthly

220

offices nationwide