Jemma began her career at Bluebird Care in July 2014 as a part-time Care Assistant, a role she quickly fell in love with. Her dedication and passion for the work led to her progression within the company, first accepting the position of Office Administrator, where her strong organizational skills were invaluable. She then moved on to the role of Support Coordinator, which allowed her to fully apply her problem-solving abilities.

Jemma thoroughly enjoyed both roles, finding that they complemented each other and helped her grow within the company. After completing her NVQ Level 3, Jemma was given the opportunity to become a Field Care Supervisor—a role she relished, as it allowed her to utilize and expand her skills and knowledge even further.

In late 2017, Jemma accepted the position of Care Coordinator. Drawing on her varied experiences and her natural ability to think outside the box, she excelled in this role, particularly in matching the right care assistants to customers based on personalities and skills. She finds great satisfaction in hearing about the strong relationships between carers and customers, knowing she’s played a part in that connection.

Throughout her time at Bluebird Care, Jemma has completed numerous training courses, enabling her not only to train new carers but also to support and refresh the skills of current team members. She believes the excellent service Bluebird Care provides is a result of the dedication, hard work, and professionalism of every team member.

Having been with Bluebird Care Worthing for 10 years, Jemma has witnessed many changes in the company and the industry and is excited to see what the future holds. For her, there’s no greater feeling than knowing she has made a positive impact on someone’s life, helping them live the way they want.