care expert and male customer leaning on fence

Meet the Team

Meet our local Plymouth & South Hams team

Emma and Alexander opened Bluebird Care Plymouth in 2011 with the aim of providing the highest quality of support for their customers by building a family of like minded Care Experts. Since these early days, the service has gone from strength to strength, incorporating a Live-in Care service and being awarded Outstanding by the Care Quality Commission (CQC).

Meet the Team

Directors

Meet Alexander and Emma, the founders of Bluebird Care's Plymouth & South Hams office.

Alexander Allan

Alexander is a retired Infantry Officer of the British Army where he served tours in both Bosnia and Afghanistan. Having left the army, he completed a Masters’ business degree and worked in London for a national energy company.

Emma Allan

Emma originally hails from Ireland and undertook a Master’s degree in business and the environment in London. After various management positions she was excited at the prospect of trying to effect real change in the care industry.

Meet the Team

Operations & Care Management

Our wonderful office staff, who take customers' needs from strength to strength.

Deserie Atkins (Operations Manager)

Deserie joined Bluebird Care in 2017. She joined first as our Registered Manager for the Torbay office but took on the role of Operations Manager, covering Torbay, Plymouth and South Hams for the Domiciliary and Live-In service in 2020.

Dawn Hackett (Registered Manager)

Dawn joined the Bluebird Care team in 2019 but has worked in the Care Industry since 2006. She has progressively worked her way to the position of Registered Manager after completing her NVQ Level 5 Health and Social Care Qualification.

Carol Davis (Live-in Care Service Manager)

Carol Joined our Bluebird Care team as a Locality Manager in 2018, having spent the previous ten years managing a multi-site operation delivering a service to the elderly across Devon. In Nov 2018, the Live-in Care Manager position became available and Carol was excited to step into this role and begin developing the service.

Meet the Team

Care Managers & Coordinators

Meet more of our incredible management team

Nina Zawada (Live-in Care Manager)

As a Live-in Care Manager Nina's responsibility is to communicate with customers, families, live-in carers, and other professionals to make sure everything is running perfectly and customers receive an excellent standard of care.

Holly Bassett (Care Manager & Dementia Care Expert)

Holly has worked closely with the various dementia teams throughout Plymouth who contribute to the stages of progression from diagnosis to end of life. She has successfully completed the trainer course in dementia care and had the privilege of completing the End of life Course with St. Luke's Hospice.

Lisa Harrower (Care Manager of Plympton and Plymstock)

Lisa joined our team in 2023 but has worked in care since 2005, working in domiciliary care, as an agency carer and then in a mental health care home which she really enjoyed. After doing this for many years Lisa wanted a challenge and moved to being a health and social care assessor.

Georgia Hackett (Care Coordinator)

Georgia is currently working towards gaining her NVQ level 3 Qualification in Health and Social Care. As Care Coordinator Georgia has the often time challenging role of marrying customer needs to care assistant availability whilst always watching continuity – it is quite a game of chess!

Meet the Team

Field Supervisors

The team members who act as the bridge between office staff and customers

Marissa Pascoe (Field Supervisor)

Marissa's role in the company is to provide contingency care when required, to monitor and mentor care assistants in the field, and to support the functioning of the daily operations in the office. She is always keen to celebrate carers' length of service, customers' length of time with Bluebird Care and collate reviews.

Helen Gray (Field Supervisor)

Helen has worked for Bluebird Care for 10 years now and has progressed from a Care Expert to a Field Care Supervisor 3 years ago. Helen is working towards becoming a Dementia Specialist to help grow the knowledge base within the team.

Bailey (Pawject Manager)

Bailey is a top dog who ensures there's never a ruff day in the office. He really loves to chew on any challenge presented to him. Before joining us, Bailey worked as a Barketing Manager.

Meet the Team

Finances & Payroll

Meet the ones who keep the wheels turning

Sophie McKeever (Financial Controller)

Besides ensuring that the finance function of Bluebird Care runs smoothly, Sophie works closely with the franchise’s owners and operational managers to support and guide their business planning and work together on the continuing success of the business.

Sarah Bird (Payroll Manager)

Sarah joined us in 2019. Sarah, with copious amounts of coffee, manages everything to do with payroll and holiday – thank you Sarah! She makes sure that everyone gets paid on time and is given those lovely and necessary days off for their holidays.

Emma Lidstone (Finance Administrator)

Emma is key member of our team with 15 years' experience accounts and administration. She is responsible for invoicing our customers accurately and timely which she manages seamlessly. She assists customers and their families through any payment difficulties.