At Bluebird Care Portsmouth, we understand that life can be complicated at the best times. That’s why we like to keep things as straightforward as possible for our customers:

• Once you contact us, we would encourage you to give as much information as possible about yourself, your mobility, your memory, your medication needs and what you require for us to help you with.
• Our teams will discuss as much as possible over the phone. However, care needs, in the case of dementia, for example, vary in intensity, and we would not want to understate nor overstate what we think you will need in place. Sometimes, with simple techniques, such as incontinence care, we could advise changing pads, which could make a huge difference in managing the night routine. This is where we think you would benefit from spending a bit of time with our care supervisors, as you can get some tips and advice.
• The care consultations are free of charge because we think it is essential for you to get to know us and to understand your home and environment. Every person's situation is unique, and we have your best interest at heart.
• After the initial contact, we’ll liaise with you to find the best time to visit you. If you decide to proceed with us, we will come out again to write up your daily care routine and set up a care plan. This is a work in progress, as often, once our care experts are working with you, it turns out that the needs are different. 
• Once we mutually agree on your care plan, Our Care team will start at the agreed-upon time. Our whole ethos is built around providing ‘good old-fashioned service that puts the heart back into home care. ' We will contact you regularly to ensure you are happy with the service you are receiving and to review and make changes regarding your personal preferences.
• We will allocate a care team to you depending on the care visits you need. Please be under no illusion that our care staff work in shift patterns and have time off. So you cannot expect the same person every day, four times a day. You will have a care team. If one lives with high dementia needs, we encourage people to start thinking of having a personal assistant to be with them 24 hours a day: live-in care is often a better solution as one person will live with you for several weeks on end. In the case of high anxiety and dementia, we usually advise rotating two healthcare professionals on a two-week basis. Then, the care professionals can work better with the concerned people.
• We will endeavour to send weekly schedules by email as we tend to pre-reserve your daily slot. We aim to ensure that people arrive on time ( within a leeway of 30 minutes on either side of the care slot, as sometimes one cannot prevail that people have falls or emergencies with the customer beforehand). Our care teams will try to contact you when it occurs to tell you when they will arrive if it differs hugely from the original schedule.  
• In the first three months, we regularly review your care plan and make additional changes if necessary to deliver the best service to you and your family. After the first three months, we review our care plan once every three or six months to check whether you are satisfied and happy with our service. You are always welcome to contact us if any adjustments need to be made. We realise that sometimes families live remotely. We could call your family members via WhatsApp so they can be involved in the discussion.

Please be reassured that we often find solutions to make it work efficiently. The CQC, our care regulator, ranks our offices as "Overall Good" or "Outstanding." 

Most of our customers have come to us after working with other providers. It is a privilege to have been the chosen home care provider and live-in care company for many long-standing customers.

Let us take you and your family under our wing and guide you through the care journey.