Richmond & Twickenham
Meet our team
Welcome to the team at Bluebird Care in Richmond & Twickenham. We are a group of care professionals dedicated to making a difference to the lives of those we care for - each and every day.
Our team
Our Managing Directors
Peter Slough and Tim Rowland-Jones operate the largest multi branch franchise business within the Bluebird Care network, providing home care services across Southwest England, Oxfordshire and London.
Peter Slough and Tim Rowland-Jones operate the largest multi branch franchise business within the Bluebird Care network, providing home care services across Southwest England, Oxfordshire and London.
Peter Slough - Managing Director / Owner
Peter’s first experience arranging care was filled with frustration and anxiety due to poor customer service and a lack of support. This inspired him to create a better way. Now, with over a decade of industry experience, he owns and manages three London-based Bluebird Care offices. Prior to embarking on his journey in care, Peter earned a law degree and worked for an NGO in New Delhi, advocating for policy changes to improve lives. This passion for transformative change is reflected in his leadership of Bluebird Care Richmond & Twickenham which are rated as ‘Good’ services by the CQC. Peter’s mission is to empower clients to live well in the comfort of their home by creating the best in-home care and support. He prioritises delivering compassionate, professional care that he would trust for his own family, which is reflective in building his business largely through referrals and recommendations. With Bluebird franchise partner, Tim Rowland-Jones they now operate the largest multi branch franchise business within the Bluebird Care network, providing home care services across Southwest England, Oxfordshire and London.
Tim Rowland-Jones - Managing Director / Owner
Tim brings extensive business management experience to his role overseeing Bluebird Care Richmond & Twickenham. Before venturing into home care, he led a successful multi-channel retail business. However, his perspective changed when his grandfather’s dementia highlighted the urgent need for high-quality, compassionate care. This personal experience inspired him to open his first Bluebird Care office in Bath where they have provided a high-quality service for over a decade, achieving an ‘Outstanding’ CQC rating for the branch. Tim is dedicated to making a difference and ensures all carers receive advanced training, allowing them to specialise in areas such as dementia, post-op rehabilitation, Parkinson’s, and complex care. He is focused on matching clients with the right carers based on personality and expertise, ensuring a truly personalised service. His own father now benefits from live-in care, fuelling his on-going commitment to provide exceptional services to his local communities. With Bluebird franchise partner, Peter Slough they now operate the largest multi branch franchise business within the Bluebird Care network, providing home care services across Southwest England, Oxfordshire and London.
Melony Fairchild - Operations Director
As Operations Director, Melony plays a vital role in leading and shaping the operations of five Bluebird Care territories, including Bristol, Bath and North East Somerset, Kensington & Chelsea, Oxford, Richmond and Twickenham and Westminster and City of London. She is responsible for overseeing all operational functions across the multi franchise network, ensuring the smooth delivery of high-quality care services. With direct oversight of all Registered Managers (RMs), Melony ensures that every branch operates efficiently, consistently meeting both internal benchmarks and regulatory standards. In her capacity as the Nominated Individual for the Care Quality Commission (CQC), Melony is instrumental in upholding the highest standards of care and compliance. She works diligently to ensure that the organisation not only meets but exceeds the stringent requirements set by the CQC, safeguarding the well-being of customers and maintaining trust with families. Melony’s journey into the care sector began in 2004 after an accomplished career in the pharmaceutical industry. Prior to this she completed vital work for the Cardiff Drugs and Alcohol Unit. Her transition into care was a natural progression, fuelled by a passion for helping others.
We are here to help you and your family
Contact our friendly team today on: 0203 835 4731
Our team
Care Management Team
Meet our Care Management Team. Our goal is to help you or your loved one maintain independence, safety and comfort in the familiar surroundings of your own home, by providing the highest quality care and support.
Meet our Care Management Team. Our goal is to help you or your loved one maintain independence, safety and comfort in the familiar surroundings of your own home, by providing the highest quality care and support.
Justyna Zak - Registered Manager
Justyna joined Bluebird Care in August 2024. A qualified midwife, Justyna has over seven years’ experience in health and social care having worked in both nursing homes and home care services. With a passion to provide compassionate, high-quality care, Justyna focuses on ensuring both her customers and care teams receive unrivalled levels of support. She is dedicated to ensuring her customers thrive through receiving highly personalised care that delivers positive outcomes, and her team are empowered and recognised for their contribution. As the Registered Manager of Bluebird Care in Richmond and Twickenham, Justyna is responsible for managing, developing and supporting the branches exceptional care team, whilst ensuring high standards of service, quality and compliance. Justyna had previously worked in residential care but wanted to enable people to be supported in their home environment in their community. She is very passionate about contributing to her local community, and the changes that she can make to enable her customers to have improved quality of life and well-being.
Sylwia Sobolewska - Care Development Lead
Sylwia joined Bluebird Care in 2009, having worked in a luxury care home setting managing a dementia unit, where she gained profound insights into the tough decisions families face when arranging long term care. This sparked a passion for providing families with purposeful guidance to make the right decisions about care for a loved one. She firmly believes that people can receive the care they need in the comfort of their own homes. With a degree in Tourism and Recreation, Sylwia wanted to develop her skills in care and completed the NVQ level 4 in Health and Social Care. Now as Care Development Lead for Richmond and Twickenham, Sylwia is responsible for managing all new customer enquiries, ensuring that those looking for care get information, guidance and support to make the right care decision. She is passionate about delivering an exceptional customer experience that has a positive impact on people’s lives. She will meet with families ahead of a service starting to understand their needs and preferences, so the right care team can be put in place and then continues to provide on-going support to those receiving care and their families.
Sarah Walker - Lead Customer Care Manager
Sarah joined Bluebird care in 2022 as a Care Assistant to gain practical hands-on experience whilst studying for a HND in Health and Social Care. She quickly progressed within the branch, becoming a Senior Carer and later was promoted to Lead Customer Care Manager whilst also working towards her NVQ Level 5 in Health and Social Care Management. As Lead Customer Care Manager, Sarah for ensuring an exceptional customer experience, including conducting customer assessments, creating and reviewing care and support plans to ensure they meet an individual’s needs. She provides hands-on support to customers and their families so that positive outcomes are achieved, and open communication is maintained. Prior to embarking on her career in care, Sarah was a beauty therapist but wanted to do something more meaningful and has been focused on furthering her professional development and career at Bluebird Care.
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We’re here so you loved ones can stay at home as their care needs change.