Westminster & City of London
Local Insights
At Bluebird Care in Westminster & City of London, we are committed to providing home care that is rooted in local knowledge, enabling people in our community to live well in the comfort of their own homes.
A Seamless, Specialist-Led Path to Recovery
At Bluebird Care Westminster and Kesington & Chelsea, we have elevated our level of excellence for 2025. We’ve built strong relationships with several private hospitals across the borough, ensuring our customers have access to specialised medical support when needed. Once discharged, they can also have the option to move on to Albert Suites, a premium rehabilitation facility located near Chelsea Bridge , where expert rehabilitation helps them regain strength and confidence before returning home. From there, our trusted partners at Physit Physiotherapy join forces with Bluebird Care WKC to coordinate occupational therapy and personalised support in the comfort of their own home. This collaborative approach places each individual at the centre of every decision, making sure their care transitions smoothly from one stage to the next. By working together—Private hospital teams, Albert Suites, Physit, and our CQC Triple Outstanding Bluebird Care staff—we provide a single point of contact and the highest standard of continuity. The result? A truly tailored recovery experience that champions independence, ensures peace of mind, and keeps customers exactly where they want to be: safe and comfortable at home.
Celebrating Dignity Action Day with Bluebird Care Westminster & City of London
At Bluebird Care Westminster & City of London dignity is at the heart of everything we do. As we celebrate Dignity Action Day, treating our customers with the utmost respect, ensuring they feel valued, heard and supported in all aspects of their care, remains our top priority. Dignity Action Day is a nationwide initiative led by the Dignity in Care Campaign. The day aims to promote the importance of dignity in care services, encouraging health and social care providers to uphold the principles of dignity in everyday interactions. It is an opportunity to raise awareness, celebrate best practices and encourage individuals and organisations to take action in improving the care experience for all. We believe dignity should be embedded in every aspect of care and take great pride in ensuring that: • Person-centred care is at the forefront of our services, tailoring support to customer needs and preferences. • Independence is promoted, empowering our customers to make their own choices and maintain control over their lives. • Privacy and respect are upheld, ensuring customers feel safe and comfortable in their own homes. • Compassionate communication is practiced, with our care assistants taking the time to listen, understand and engage meaningfully with those they support. Dignity Action Day is not just for care professionals, it’s a call to action for everyone. Here are some ways you can participate: • Raise awareness by sharing information about dignity in care with family, friends, and your community. • Show appreciation for care workers who go above and beyond to uphold dignity in their roles. • Encourage conversations with loved ones about their needs, preferences, and experiences in receiving care. • Make a pledge to support dignity in your everyday interactions, whether at home, work, or in the wider community. As we mark Dignity Action Day, Bluebird Care Westminster & City of London invites everyone, customers, families, care assistants and the wider community to join us in promoting a culture of dignity and respect. Together, we can make a real difference in the lives of those receiving care.
Bluebird Care Westminster, Kensington & Chelsea Shortlisted for the 2025 Home Care Awards!
We are proud to share that Bluebird Care Westminster, Kensington & Chelsea has been named as a finalist for the 2025 Home Care Awards, recognised for our outstanding Short-Term Live-In Care for Recovery or Respite services. This nomination celebrates our commitment to providing personalised, compassionate care that supports individuals during crucial recovery or transitional periods. Our short-term live-in care service has been highlighted for its flexible, customer-centred approach, ensuring individuals can recover in the comfort of their own homes while maintaining their dignity, independence, and emotional wellbeing. Key success stories that contributed to this recognition include: Post-Stroke Recovery: We supported a customer recovering from a stroke in regaining mobility and confidence, helping them achieve personal milestones, including passing their driving test, to regain independence. Home Transition After Illness: Our team facilitated day trips and a gradual transition home for a customer after their stay in a rehabilitation centre, ensuring a smooth and supported adjustment. Adapting Home for Accessibility: We arranged for temporary care and adapted a customer's home environment, providing solutions that improved accessibility and comfort during their recovery. Seamless Move to a Care Home: We assisted a customer with packing, unpacking and adjusting to their new care home, creating a sense of familiarity and easing the transition. Our live-in carers are more than professionals—they are dedicated companions, supporting customers with daily tasks, personal care, meal preparation, medication management, and emotional wellbeing. These tailored services ensure our customers can continue their recovery journey safely and confidently at home. This recognition is a testament to the incredible dedication of our team, the trust of our customers and the strong partnerships we build with families.
Bluebird Care Westminster, Kensington & Chelsea Partners with Physit to Enhance Home Care Services
Bluebird Care Westminster, Kensington & Chelsea is pleased to announce a new partnership with Physit, a leading provider of physiotherapy and occupational therapy services. This collaboration aims to offer enhanced support to customers in the comfort of their own homes, focusing on mobility, rehabilitation and overall wellbeing. The partnership will see Bluebird Care’s skilled care assistants working alongside qualified occupational therapists to deliver personalised exercise routines and rehabilitation plans tailored to each customer’s needs. Services will be available to those recovering from hospital stays or surgeries, including hip and knee replacements, fractures, and other rehabilitation requirements. The service will include regular visits from care assistants, who will guide customers through exercises prescribed by the therapist. As customers progress, the frequency of visits can be adjusted to meet their individual needs. Activities such as walking in the park or visiting local shops may also be incorporated, making rehabilitation both enjoyable and beneficial. This new initiative is designed to support individuals recovering from surgery or illness and those who need help maintaining their mobility and independence as they age. About Physit: Physit is a premier provider of physiotherapy and occupational therapy services, renowned for delivering personalised, expert-led care designed to achieve the best possible recovery outcomes. With a focus on high quality, tailored rehabilitation plans, Physit works closely with private hospitals and GP surgeries in the area to ensure seamless care and optimal recovery for residents
Care team triumphant after double awards win
The team at Bluebird Care in Kensington & Chelsea recently celebrated winning two prestigious awards at this year’s Kensington, Chelsea and Westminster Business Awards. Not only did Bluebird Care Westminster, Kensington and Chelsea win the ‘Outstanding Team’ award, they also took home the top prize of the night: ‘Business of the Year’. The awards celebrate the diverse array of businesses across the boroughs, which contribute to the community. Hosted by Kensington Chelsea and Westminster Chamber of Commerce, the competition is supported by the councils of Kensington Royal Borough and City of Westminster. The judges of the annual awards praised the team for their vital support of vulnerable people across the community in the 12 years they have been operating. They heard how their home care services help people across the local area to remain at home rather than having to move into residential care. The home care team shared powerful stories with the judges of the ways their support has helped people in the local area – including meaning that one woman was able to go on her first holiday in years. With the help of the Bluebird Care team, she was able to enjoy new adventures and make special memories on a trip to Brighton. With almost half (45%) of the care team having been a part of the home care organisation for over four years, Bluebird Care Westminster, Kensington and Chelsea also impressed the judges with their approach to developing and retaining people. In the context of national widespread shortages of care workers, this is a vital contribution to the local healthcare landscape. Peter Slough, Director of Bluebird Care Westminster, Kensington and Chelsea, said: “Our care teams deliver truly life changing work on a daily basis and this award is for all of them – the most empathetic and caring people who always go above and beyond to positively enhance the lives of the people we look after in the boroughs. I feel very lucky to lead such amazing people who inspire me every day!”
Valeria Priore wins prestigious national 'Star of Social Care' award 2024
The awards recognise the inspirational hard work of the social care workforce, who transform lives and are the ‘unsung heroes’ in communities across the UK. Working in the vicinity of London’s busiest hospitals, Valeria helps thousands of people each year to make the transition from a hospital stay to being back safely at home. Valeria’s 'Dedicated Home Care Co-Ordinator' Award success is tribute to her passion for making sure that people across Westminster, Kensington and Chelsea are able to access the right care for them at the right time. Valeria began her career in care eleven years ago. She has progressed through the ranks from Supervisor to Acting Manager but has found her true calling in coordination – assessing people’s care needs and matching them to the right support that helps to make them more comfortable and eases pressures across the busy healthcare system.
Bluebird Care Announces New Partnership with Albert Suites to Enhance Customer Support and Rehabilitation Services
Bluebird Care is excited to announce a new partnership with Albert Suites, a premium rehabilitation facility located near Chelsea Bridge. This collaboration will allow both organisations to work together in providing seamless, high-quality care and rehabilitation to customers, helping them regain mobility, independence, and confidence after hospital stays. This shared commitment to patient well-being underscores the positive, collaborative nature of the partnership. Albert Suites specialises in short-stay rehabilitation, supporting customers as they transition from hospital to home. With a focus on restoring strength and mobility, the facility provides an ideal setting for intensive rehabilitation in a safe, comfortable environment. Located near Chelsea Bridge, Albert Suites is known for its expert care and personalised approach, ensuring each customer receives tailored rehabilitation to meet their unique needs. Through this partnership, Bluebird Care and Albert Suites will be able to offer enhanced services to customers experiencing a significant change in their care needs while hospitalised. By receiving rehabilitation at Albert Suites before returning home, customers will have the opportunity to recover in a specialised environment that promotes physical strength and mobility. This proactive rehabilitation process ensures a smoother transition back into daily life and offers greater peace of mind as customers gain confidence in their recovery. This partnership marks an important step in expanding Bluebird Care's support network and reinforcing our commitment to delivering the highest standard of care. Whether customers require short-term rehabilitation at Albert Suites or ongoing therapy and care at home, this collaboration ensures they will receive the care they need at every stage of their recovery journey.